Effective Date: May 28th, 2026
Order Processing
Orders are processed within 3 to 7 business days of payment confirmation. Processing times may be extended during high-volume periods, limited releases, or holidays. You will receive a shipping confirmation email with tracking information once your order has been handed to the carrier.
Shipping Methods and Carriers
PCG ships via USPS and select domestic carriers. Available shipping options and estimated delivery windows are presented at checkout. Carrier-provided delivery estimates are not guaranteed and may vary based on destination and service conditions.
Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at the time of checkout. PCG is not liable for orders that are delayed, undeliverable, or lost due to an incorrect or incomplete address. If a package is returned to PCG as a result of an address error, you will be responsible for any additional shipping charges required to re-ship the order.
Tracking Your Order
Tracking information is sent to the email address on file once your order ships. PCG is not responsible for carrier-side delays, tracking scan gaps, or updates that occur after the package has been transferred to the carrier.
Carrier Delays
PCG is not responsible for delays caused by the carrier, weather events, postal service disruptions, or any other circumstances outside of our control. Once a package has been accepted by the carrier, delivery timelines are governed by that carrier.
Lost or Undelivered Packages
If your tracking information shows a package as delivered but you have not received it, please first check with nearby neighbors and building management, as carriers occasionally leave packages in alternate locations. If the package still cannot be located, contact our support team at support@purplecitygenetics.com within 7 days of the marked delivery date. PCG will review each case individually and coordinate with the carrier as appropriate.
PCG is not responsible for packages reported stolen after a confirmed delivery scan.
Damaged Shipments
If your order arrives with visible damage to its contents or packaging, please photograph the damage and contact us at support@purplecitygenetics.com within 7 days of receipt. Include your order number and clear photographs of the item and packaging as received. PCG will review the claim and determine an appropriate resolution, which may include replacement of confirmed damaged items at our discretion.
Restricted Jurisdictions
PCG does not knowingly ship to jurisdictions where receipt or possession of cannabis seed genetics is prohibited. Customers are solely responsible for verifying that their purchase complies with applicable law. PCG reserves the right to cancel and refund any order where fulfillment would conflict with applicable regulations.
Contact
Purple City Genetics
2601c Blanding Ave #317 Alameda, CA 94501